Customer expectations and behaviors have changed dramatically over the past decade. Customers have changed their behavior, way of thinking, and how they approach companies. Organizations are expected to meet customer expectations, their needs and wants in every interaction in return for loyalty. Company revenue results from customers' purchasing decisions. The organization's growth stems from the...

There is a lot of information on the internet, many books, and studies that are confusing and unclear. Starting a business and keeping it afloat is challenging. Unfortunately, there is no rulebook to follow to ride out the storm and steer the ship. Every business is different, and each carries its own risks, opportunities, and rewards.For that reason, with our initiative, we wish to provide you wi...

Effective decision-making and learning in a world of increasing dynamic complexity require that organizations adopt a systems mindset to push the boundaries of current mental models and develop tools to understand how the structure of complex business systems affects their behavior. Business systems belong to the class of dynamically complex systems. The goal of systems thinking and systems dynami...

Implementing change can have very different effects on different participants within an organization. For some organization members, the changes can have little impact on their daily work and processes. For others, making the same changes can result in huge disturbances. Any change to a business system involves a certain degree of uncertainty, complexity and actual risk. The concept of implementat...

Today's businesses are burdened with difficult-to-use business systems that complicate processes and hinder operations. Business processes are supposed to be simple but are often complicated by organizational structure, complex systems and inefficient development processes. Within organizations, there is thus a need to rationalize business processes to remain relevant in the market. By adopting ne...

Modern organizations are organized according to the idea of work specialization. This idea states that processes should be broken into simple tasks that are usually performed by one person. Accordingly, the organizational structure reflected this functional approach and management had to coordinate functional operations. This functional organization was transformed into a divisional corporate stru...

Processes and structures are becoming more and more complex today, so transparency and, consequently, the efficiency of the systems are often lost. For this reason, the development and optimization of processes and structures is a constant challenge. Today's organizational systems require goal-oriented planning and structuring of company-specific processes and meaningful content management. In com...