Modern organizations are organized according to the idea of work specialization. This idea states that processes should be broken into simple tasks that are usually performed by one person. Accordingly, the organizational structure reflected this functional approach and management had to coordinate functional operations. This functional organization was transformed into a divisional corporate stru...

Processes and structures are becoming more and more complex today, so transparency and, consequently, the efficiency of the systems are often lost. For this reason, the development and optimization of processes and structures is a constant challenge. Today's organizational systems require goal-oriented planning and structuring of company-specific processes and meaningful content management. In com...

Today's organizations face enormous challenges in evaluating their effectiveness and performance. Businesses are placing great emphasis on social responsibility, innovative technologies, and new ways of thinking strategically. Driving overall organizational performance and efficiency has always been a priority, as achieving business performance and efficiency is directly linked to creating busines...

Professionals in the field of business system engineering need to be familiar with the acronyms and terms used in this discipline. By understanding these acronyms and terms, you can effectively communicate with other professionals, make informed decisions about business system design and implementation, and improve your overall effectiveness and success in the field. This article provides definiti...

Adequately designed business systems and processes support any organization's mission, strategy and goals. Even as people come and go, successfully implemented processes remain. Most business systems and processes are unique. They include subsystems or subprocesses that focus on the details of business activities. Engineering of business systems is important because it can help a company to improv...

Nowadays, customers are more than just a number; they are the number one asset of any company. For a company to survive in the market in the long term, owners and managers must see the company through the eyes of its customers and focus on building long-term relationships with them. The best way to do this is to develop a sales funnel and define the customer's lifecycle and journey through the sal...

Proper Customer Relationship Management is a key to success that companies often overlook. Customers have many choices in today's highly competitive environment, so we cannot take their loyalty for granted. The ultimate goal of customer management is to build and maintain good relationships with customers and prospects. Companies should have a Customer Relationship Management (CRM) System because...